She had worked on it for an hour.

Surfing between websites, comparing pricing, estimating all the variables involved in an extended trip to Italy. Finally, she had it done: the ideal itinerary. She called us, perhaps to get a second opinion, perhaps to gloat. “Why do I need a travel consultant?” she may have been thinking. She was a first-time caller to our offices. Listening to her agenda, we had a few questions: Why Charles de Gaulle Airport in Paris? They are notorious for missed connections and delays and she had allowed only one hour to make her connection. Why this airline? We suggested an alternative at the same price, and they are renowned for being on time and TTC can arrange preferred seating with them. We answered all her questions about baggage and insurance. We easily facilitated her train bookings as well. She booked the trip with us. When an unfortunate cycling accident in Europe required changes in her itinerary, we easily helped her make the adjustments.

She was pleased with our sympathetic and understanding customer service. “It was great to have a familiar voice on the phone to talk to when I needed help.”

You never know when you will need help traveling the world. But you do know that TTC will be with you from the moment you begin your planning until you are back home again.